Privacy Policy


Privacy Policy

Moving Currency is committed to protecting your personal data and respecting your privacy and security in accordance with the General Data Protection Regulations. The purpose of this privacy policy is to inform you on how and why we collect your personal information, who has access to it and how you are protected.

Data we collect

Personal information, or personal data, is any information which can directly and personally identify an individual data subject, not including data where the identity has been removed, therefore known as anonymous data.

We may collect, use, store and transfer data collected about you such as your full name, date of birth, address, contact details, and where deemed necessary, a copy of your passport, drivers license, utility bill or bank statements. Further data may be required depending on requirements.

Why it is being collected

We collect this data in order to be able to deliver services that suit your needs. We also collect this data in order to comply with the Money Laundry Regulations and the Financial Conduct Authority (FCA) requirements.

How it is collected and by who

We receive data either directly from you (via telephone, registration forms, face to face, email or written) or through our affiliates who you will have given prior permission for them to pass your data onto us.

Automated technologies, interactions and cookies. As you interact with our website, we may automatically collect technical data about your equipment, browsing options and patterns. We collect this personal data by using cookies server logs and other similar technologies.

We collect the email addresses of individuals who may communicate with us via email, the email addresses of aggregate data on what pages customers access or visit, user-specific data on what pages customers access or visit, data volunteered to us by the customer such as survey information and/or site registrations, telephone number, name and address.

Moving Currency will collect data relating to how you found our site. For example, if you have arrived at our site through a search engine, or clicked a link on another website. All other data collection by Moving Currency is data that clients enter and/or have provided themselves.

How we use your personal data and who it will be shared with

Data collected is used communicate with and inform customers when providing a service to them, to notify customers about updates to our website, shared with our partners, banks and other service providers who assist in providing support for our internal operations, and service providers who assist in providing our services such as relevant agents, affiliates, investment providers, used by us to contact customers for marketing purposes (only if customers opt-in), disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse, or unauthorised, use of our website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the website. We use information about you only for our own purposes. We do not pass your information on to any third parties for marketing purposes unless we have specifically obtained your permission to do so.

We use cookies to record user-specific information on what pages users access or visit, record past activity on our site in order to provide a better service when visitors return to our site, customise web page content based on visitors’ browser type or other information that the visitor sends.

We will only use your information for marketing purposes if you choose to “opt-in” to the privacy notice email. If you no longer want to receive emails, texts, or “push notifications” from us in the future, please let us know by sending us an email using the above address.

How this will affect customers

Individuals who supply their contact telephone numbers online, through our website or any other means will receive telephone contact from a member of staff with information in relation to the enquiries that have been places online, via telephone or any other services that we directly supply.

Customer information may be used for new, unanticipated uses not mentioned previously in our privacy policy. If our information or services change in the future our policy will be updated to notify you of these changes, and you will be provided with the ability to “opt-in” to any new changes.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at

Your rights and information

Under the General Data Protection Regulation as of May 25th 2018, you have rights as an individual to access your personal data, enabling you to receive a copy of the personal data we hold about you and check it is correct. Correct the personal data we hold about you. Delete or remove personal data. Object to the processing of your personal data, transfer your data to a third party of your choosing, and withdraw your consent to the use of your personal data.

Personal data is stored in Portugal or with our partners in the UK.

Third-party links

Moving Currency’s website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. When you leave our website, we encourage you to read the privacy notice of every website you visit.